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FAQ

Q: How does my item get to you?

A: Shipping is Free and Easy

If your trade in value comes to less than $150, you will be given a label to print at the end of the quote process. You will need to provide your own box to ship to us. Please use our return label to place on your box and drop it off any UPS location. Be sure to add plenty of packaging material (such as bubble wrap, crumpled newspaper/paper etc.) to prevent any damage during shipping.

If your trade in value is more than $150 and you need a box for the item, we will contact you asking to confirm you need one and we will send a custom tailored box to fit the machine you have. You can print the return label at the end of the quote process and ship the box back to us.

Q: What happens if there is a difference in opinion?

A: We will assess your item. If the item isn’t in line with the grade you chose, we will contact you and provide a revised offer. Rest assured, it’s in our best interest to offer you the best value for your item. The item will be re-graded in line with the quote system. If the offer isn’t to your liking, we will return your item free of charge.

Q: How will I be paid?

A: You will be contacted with an offer and paid within 48hrs (two business days) of your item arriving at our warehouse. We can pay via PayPal or bank transfer.

Q: I have no idea what the spec of my Mac is. What do I do?

A: If you still have your Mac operating system on your machine, click the apple logo on the top left of the menu bar. Then go to ‘about this mac’ and you will see the information you need to fill out the quote form. Don’t forget to get the hard drive size as well.

Q: I no longer have software on my Mac, what should I do?

A: That’s fine, just go to this link http://www.everymac.com/ultimate-mac-lookup/ and put in the digits of your serial number.

Q: How do I know my Data is safe in your hands?

A: Macback.us is a website owned by Intelligent Lifecycle Solutions. We are a specialist recycling business with over 15 years of experience in processing electronic goods. We have large processing facilities in Northern Nevada and South Carolina.
We process technology from Financial, Government and Fortune 500 companies. We are fully certified in data protection. Use Macback.us and have confidence we will treat your data the same as any Corporation’s sensitive data.

Q: How long is my quote valid for?

A: 14 days from acceptance

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