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FAQ

Q: How does my item get to you?

A: Shipping is Free and Easy

If your trade in value comes to less than $150, you will be given a label to print at the end of the quote process. Please use that label to place on your box and ship the item to us. Unfortunately, we do not ship out boxes for items valued under $150, so you will need to provide your own. You can drop your box off at any UPS location.

If your trade in value is more than $150 and you need a box for the item, we will contact you asking to confirm you need one and we will send a custom tailored box to fit the machine you have. You can print the return label at the end of the quote process and ship the box back to us.

 

Q: What happens if there is a difference in opinion?

A: We will assess your item. If the item isn’t in line with the grade you chose, we will contact you and provide a revised offer. Rest assured, it’s in our best interest to offer you the best value for your item. The item will be re-graded in line with the quote system. If the offer isn’t to your liking, we will return your item free of charge.

Q: How will I be paid?

A: You will be paid within 48hrs of your item arriving at out warehouse. In either PayPal or Bank Transfer.

Q: How Long?

A: Once the item is delivered we will do our best to process your payment within 48hrs.

Q: Do I have to fill out the quote form if I have more than one item?

A: No you can email us help@macback.us or got to the contact form on the Need More Help? menu option.

Q: I have no idea what the spec of my Mac is. What do I do?

A: If you still have your Mac operating system on your machine click the apple logo on the top left of the menu bar. Then go to about this mac, you will see the information you need to fill out the quote form. Don’t forget to get the hard drive size as well.

Q: I no longer have software on my Mac, what should I do?

A: That’s fine, just go to this link http://www.everymac.com/ultimate-mac-lookup/and put in the last 3 digits of your serial number. Example: 9pk

Q: How do I know my Data is safe in your hands?

A: Macback.us is a website owned by Intelligent Lifecycle solutions. We are a specialist recycling business with over 15 years of experience in processing electronic goods. We have large processing facilities in Reno and Salley.
We process technology from Financial, Government and Fortune 500 companies. We are fully certified in data protection. Use Macback.us and have confidence we will treat your data the same as any Corporation’s sensitive data.

Q: How long is my quote valid for ?

A: 14 days from acceptance

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