Grading

How our Grading Works

Grade A

Your machine looks brand new. It doesn’t have a single scratch, nick or blemish whatsoever.

Grade B

Your machine is almost perfect, but may have a few very small nicks on the edge OR Your machine is almost perfect with just a few hairline scratches. Your screen is perfect and it’s in pristine overall condition.

Grade C

Your machine shows average wear. Minor scratches, scuffs and small dents possible. Screen is still in perfect condition.

Grade D

Your machine is heavily used. There are a lot of scratches or dents etc. Screen may have some damage, but still working fine and does not impede visual usage.

Grade E

Your machine has deep scratches, dents, cracks and/or broken screen. Item must be complete and case assembly together. We won’t accept water damage or burnt items. Battery can be faulty and power supplies missing.

We try to take any subjectivity out of the cosmetic grading process. Please grade your machine in the proper category to get the most accurate quote possible.
We run the industry standard program, Tech Tools on all machines. Any hardware failure will result in a deduction of that specific part. For example, if your hard drive is failing, but your machine is cosmetically a grade B, grade it a B and we will simply deduct the hard drive replacement.

Factors That May Reduce Your Quote

POWER SUPPLY: All machines should be supplied with a working and undamaged US Apple power supply. If the Apple power supply is missing, non-genuine or not functioning we will deduct the cost of a replacement. This can range in price depending on the machine. Deductions may range from $35 to over $100. Please inquire for more details.

BATTERY: Any battery with a cycle count of 500 or more will be subject to a deduction of a battery replacement.

KEYBOARD: All laptops and iMacs must be supplied with a US keyboard. If the unit has a foreign keyboard, we will deduct the value of a replacement keyboard from your quote value. We require all desktop machines to also be supplied with the specific Apple keyboard and mouse.

All iPhones/iPads must not be regionally locked. If your iPhone is locked to a specific network your item will be subject to a re-quote.

Your item must be free of cigarette smoke stains and or water damage.

Any engraved items will be re-graded as a D grade.

We run all items through Checkmend, a database of stolen items to ensure all products are legal.

If we determine that your item does not match the grade you selected during the quote process, you will be contacted by one of our team members who will offer you an adjusted price based on our market value.
If you are not satisfied by the adjusted quote, we will return your unit the next day, free of charge.

For the full list of Terms and Conditions, follow the link to visit our page

TERMS & CONDITIONS

To aid with disk wiping and to protect your data, please remove your Item from the cloud

We take your data security very seriously and we will help you keep your personal data safe.
Before shipping your Apple Mac to us there are a few important steps you must follow for your own security.

The link below will explain the process you should follow to prepare your Apple Mac for sale:
https://support.apple.com/en-gb/HT201065

The security of your data is your responsibility. Therefore, it is important that you create a backup of any information you wish to keep as we will securely and completely erase any information left on the device. This means your data cannot be recovered by anyone after the process is complete. This includes yourself and the next owner of your machine. We use government accredited tools to guarantee all data erased on the machine is cannot be recovered.